Shipping and Delivery
At MCK Equipment, we are committed to ensuring your kitchen and restaurant equipment reaches you safely and on time. Whether you’re ordering locally or internationally, our streamlined shipping and delivery processes are designed to meet your needs with efficiency and transparency.
What to Expect from Our Shipping Services
1. Delivery Time Estimates:
- Small Equipment: Orders shipped via courier services like Canada Post or UPS typically arrive within 1 to 7 business days.
- Large Equipment: Freight carrier shipments may take up to 10 business days.
- Please allow extra time for orders placed during holidays.
2. Pickup Orders:
For customers near our Saskatchewan location, we offer a convenient pickup option. You will receive a “Ready for Pickup” email when your order is ready.
What to Bring for Pickup:
- Order confirmation email or order number
- A government-issued photo ID
- The credit card used for the purchase
If someone else is picking up your order, contact us beforehand at 1-833-978-8833 or online@mckequipment.ca
3. USA and International Shipments:
We ship across Canada, the United States, and internationally. Additional fees, taxes, or duties may apply for international orders.
For oversized equipment requiring freight carriers:
- A broker may be required for shipments crossing borders.
- You can choose to hire your own shipping company—just notify us in advance.
Shipping Costs & Free Shipping Offer
Shipping Costs:
Shipping costs vary based on equipment weight, size, and destination. They will be calculated and displayed during checkout.
Free Shipping Eligibility:
- Equipment must weigh 40 lbs or less and be shippable via Canada Post.
- The total order value must be at least $300 (before tax).
- Applies to most locations in Canada, excluding remote areas requiring air or water freight services.
MCK Equipment reserves the right to review shipping costs and contact customers regarding any misquoted charges.
Damaged, Missing, or Lost Items
Inspection at Delivery:
Please inspect your items upon delivery. Report any missing or damaged items immediately to help us expedite the resolution process.
Damaged Items:
If an item is damaged, we may request photos of the damage to speed up your replacement or refund.
Lost Shipments:
If your order does not arrive within the estimated delivery time, notify us. We will work with the carrier to locate your shipment or send a replacement if necessary.
Our Commitment to Quality Delivery
Your satisfaction is our priority. MCK Equipment partners with trusted couriers and freight services to ensure your orders arrive on time and in excellent condition. If you have special requirements or concerns, our team is here to assist you.
Contact Us:
For questions about shipping or delivery, reach out to us at 1-833-978-8833 or online@mckequipment.ca